Terms of Service

01ACCEPTANCE OF THESE TERMS

These Terms of Service (“Terms”) form a binding agreement between Levich Solutions Pvt. Ltd. (“Levich”, “we”, “us”) and the firm or individual that subscribes to or uses ZlyntOffice (the “Service”) — the “Customer”.

By creating an account, accessing the Service, or signing an order form that references these Terms, you confirm that you have read these Terms, that you have authority to bind the Customer to them, and that the Customer accepts them.

02THE SERVICE

ZlyntOffice is a practice management platform built for Indian chartered accountants and finance professionals. The Service includes the web application, related APIs and integrations, and the documentation we publish. We add features, fix issues, and improve performance on an ongoing basis — the Service you see this month may differ from the Service you saw last month.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. Planned maintenance windows will be announced where practicable.

03ACCOUNTS AND USERS

To use the Service, the Customer must create an organisation account and provision users (members of the firm). The Customer is responsible for:

• The accuracy of account and user information.
• Keeping login credentials and OTP devices secure.
• All activity that occurs under accounts the Customer creates or controls, whether or not the Customer authorised that activity.
• Promptly notifying us at contact@levich.co of any suspected unauthorised access.

A single user account is for a single named individual. Account sharing is not permitted.

04SUBSCRIPTIONS, FEES, AND BILLING

The Service is provided on a paid subscription basis. The Customer's subscription plan, user count, billing cycle, and price are set out in the order form, on the Customer's billing page in the Service, or in a separately signed agreement.

• Billing cycle. Unless an order form states otherwise, fees are billed monthly in advance. Plans renew automatically until cancelled.
• Taxes. Fees are exclusive of GST and any other applicable taxes, which are payable by the Customer.
• Late payment. If an invoice is overdue we may suspend the Service to the Customer after written notice; the Customer remains liable for fees through the suspension period.
• Refunds. Fees paid are non-refundable except where Indian law requires a refund, or where Levich materially fails to deliver the Service and does not remedy the issue within a reasonable period after written notice.
• Price changes. We may change subscription prices on renewal with at least 30 days' advance email notice.

05CUSTOMER CONTENT AND DATA

The Customer retains all ownership rights and responsibility for the data, files, and information uploaded to or generated within the Service (“Customer Content”).

The Customer grants Levich a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and back up Customer Content solely to operate, secure, support, and improve the Service for the Customer.

The Customer represents that it has the right to upload and process the Customer Content under applicable law, including the DPDP Act 2023, and that the Customer has obtained any consents it needs from its own clients.

We will not use Customer Content to train general-purpose AI models. Our handling of personal data inside Customer Content is governed by our Privacy Notice and any data-processing addendum between us.

06ACCEPTABLE USE

The Customer agrees not to use the Service to:

• Violate any applicable Indian or other law.
• Infringe the intellectual-property rights or privacy rights of any third party.
• Upload content that is unlawful, defamatory, threatening, harassing, or that promotes violence or discrimination.
• Attempt to gain unauthorised access to the Service, our systems, or other customers' accounts.
• Probe, scan, or test the vulnerability of the Service without prior written authorisation from Levich.
• Use the Service to send unsolicited bulk messages or to act as a relay for spam.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by mandatory law.
• Use the Service to build or train a competing product.

We may suspend or terminate access to Customers or users that breach this section, with notice where reasonably possible.

07CONFIDENTIALITY

Each party will treat the other's non-public information received under this agreement as confidential, will use it only to perform under these Terms, and will protect it with at least the same degree of care it uses for its own confidential information of like importance — and in no event less than reasonable care. Confidentiality obligations survive termination.

08INTELLECTUAL PROPERTY

Levich and its licensors own all right, title, and interest in and to the Service, including the software, design, documentation, and the ZlyntOffice and Levich marks. No rights are granted to the Customer other than the limited right to use the Service during the subscription term as set out in these Terms. Feedback the Customer voluntarily provides about the Service may be used by Levich without restriction.

09TERM AND TERMINATION

These Terms apply from the date the Customer first accepts them and continue until all of the Customer's subscriptions have expired or been terminated.

• For convenience: The Customer may cancel a subscription from the billing page in the Service at any time. Cancellation takes effect at the end of the current billing cycle; fees already paid are not refunded.
• For cause: Either party may terminate immediately on written notice if the other commits a material breach and does not cure it within 15 days of written notice, or becomes insolvent.
• Effect: On termination, the Customer's right to access the Service ends. We retain Customer Content for a 30-day grace period to allow export, then purge it from production systems (backups expire on the rolling schedule described in our Privacy Notice).

10DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, LEVICH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LEVICH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET THE CUSTOMER'S SPECIFIC REQUIREMENTS.

11LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE — EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO LEVICH IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to a party's indemnification obligations, breach of confidentiality, infringement of the other party's intellectual-property rights, or any liability that cannot be limited under applicable Indian law.

12INDEMNIFICATION

The Customer will defend and indemnify Levich against any third-party claim arising out of (a) the Customer's use of the Service in breach of these Terms or applicable law, or (b) Customer Content uploaded to the Service — including any claim that the Customer Content infringes a third party's rights or violates the DPDP Act 2023.

13GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts at Bengaluru, Karnataka in respect of any dispute arising out of or in connection with these Terms, subject to either party's right to seek interim or injunctive relief in any court of competent jurisdiction.

14CHANGES TO THESE TERMS

We may update these Terms from time to time. We will update the “Last updated” date at the top of this page; material changes will be communicated to active Customers by email at least 15 days before they take effect. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

15CONTACT US

For any question about these Terms — sales, support, security, legal, or DPA requests — write to us at contact@levich.co.

• Email: contact@levich.co
• Website: https://levich.co
• Registered office: Levich Solutions Pvt. Ltd., Block 2, Ardente Office One, Hoodi Circle, Whitefield, Bengaluru, Karnataka 560048, India.